This notice applies to desknet's NEO customers across Southeast Asia, including Malaysia, Thailand and the Philippines.

According to Microsoft, a disruption to Microsoft 365 began at about 18:26 UTC on 12 November 2026, in the early hours of 13 November across Southeast Asia. Microsoft reports that users in multiple regions may be unable to connect to services including Exchange Online (Outlook), Microsoft Teams and SharePoint Online. Microsoft is tracking the incident as MO1550821 in the Microsoft 365 admin center.

At the time of publication, Microsoft has reported partial recovery but has not confirmed that service is fully restored. Please refer to Microsoft for the current status.

Update, 13 November 2026: We have tested signing in to desknet's NEO with a Microsoft 365 account, and it is working normally.

desknet's NEO

desknet's NEO and AppSuite are provided separately from Microsoft 365. At the time of publication, NEOJAPAN's service status page lists no desknet's NEO incident related to the Microsoft disruption. Features that run entirely within desknet's NEO, such as schedules, workflow and approvals, and AppSuite apps, do not depend on Microsoft 365.

Features that connect to Microsoft 365

If your organisation uses the Microsoft 365 integration, the following features depend on Microsoft's services. While Microsoft completes its recovery, they may occasionally be delayed:

  • Outlook calendar sync: changes may not synchronise between Outlook and desknet's NEO schedules.
  • Email on Exchange Online: if your mailboxes are hosted on Microsoft 365, sending and receiving mail may be affected.

Other systems in your organisation that rely on Microsoft 365 may also be affected. Please check with your IT administrator.

We will update this notice as needed. If problems continue after Microsoft has restored service, please contact us.

Sources

Published and last updated . The information in this notice is based on what was publicly available at the time of publication and may change. It is provided for general information only and does not modify any agreement, service level or warranty between NEOREKA ASIA and its customers.

Microsoft, Microsoft 365, Outlook, Exchange Online, Microsoft Teams and SharePoint are trademarks of the Microsoft group of companies. desknet's NEO and AppSuite are trademarks or registered trademarks of NEOJAPAN Inc. NEOREKA ASIA is not affiliated with Microsoft.