desknet's NEO AI Assistant

Generative AI built into desknet's NEO. Staff can ask questions, draft documents and analyse data without leaving the system they already use, and you decide who can use which assistant. Available now in Malaysia through NEOREKA ASIA.

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Answer staff questions from your own documents

Build assistants that answer from the rules, SOPs and manuals stored in desknet's NEO's document management. HR, admin and IT can each set up a helpdesk assistant instead of answering the same questions by email.

AI Assistant answering a staff question about travel claims, citing the Travel Policy document

Reads complex documents

Tables with merged cells, text inside images, and information in charts and flow diagrams are all picked up.

Stays up to date

Files in a folder you choose are synced to the assistant regularly, so answers follow your latest documents.

Access by department

Set access for each assistant, so an HR assistant is only available to the people who should use it.

Analyse the data in your AppSuite apps

If you collect data in AppSuite, the AI Assistant can work with all of it. It can summarise the data, point out trends and suggest next steps, pull out specific records, or answer any question you ask in plain language. It can then turn the results into a PowerPoint report or an image.

Help with everyday documents and reports

Open the AI Assistant from any screen in desknet's NEO and choose from the latest models from ChatGPT, Claude and Gemini. Beyond normal chat, it includes agents for specific jobs.

Chat

Ask questions, get a first draft, or think a problem through. The assistant picks the right tools for the request.

Deep research

Runs several web searches and writes up the findings as a report, which cuts down background research.

Excel and CSV analysis

Ask for totals, charts and trends in a spreadsheet, without needing analysis skills.

Excel editing

Update the contents of an existing Excel file while keeping its layout, useful for recurring reports.

PowerPoint

Edit an existing deck or generate new slides from it, to get a first version of a meeting or proposal deck quickly.

Image generation

Create images from a text description or a reference image, for documents and presentations.

Safe to roll out across your organisation

The AI Assistant is designed for organisations with strict information rules, including government agencies and regulated industries.

A message containing a credit card number blocked by guardrails, with controls for training, chat log export and department access

Not used for training

What staff type and the documents you upload are not used to train external AI models.

Guardrails

Stops personal information and credit card numbers from being sent to the AI.

Chat log export

Export chat logs to fit your internal information management rules.

One set of users

Users and departments are managed in desknet's NEO, so there is no second user directory to maintain.

Deployment options

Shared SaaS on Microsoft Azure, a dedicated single-tenant environment, your own Azure environment, or on-premise.

Start small

You don't need to pay for every user on day one. Costs follow actual usage, so you can begin with one department or a proof of concept and expand from there. Only the people who create and manage assistants need an admin account; everyone else uses the AI Assistant through their normal desknet's NEO login.

Ask us about a proof of concept for your organisation. See also all desknet's NEO features and approval workflows.

Common questions about the AI Assistant

What is the desknet's NEO AI Assistant?

A generative AI option for desknet's NEO. Staff can chat with the latest AI models, use agents for research, Excel and PowerPoint work, and ask assistants that answer from your own documents and AppSuite data.

Is our data used to train AI models?

No. What staff type and the documents you upload are not used to train external AI models.

Which AI models does it use?

You can choose the latest models from ChatGPT, Claude and Gemini. New models become available as they are released.

Where is AI Assistant data stored?

The AI Assistant runs on Microsoft Azure. Depending on your security requirements, it can be deployed as a shared SaaS service, a dedicated single-tenant environment, in your own Azure environment, or on-premise.

Does every user need a separate AI licence?

No. Anyone you allow in desknet's NEO can use the AI Assistant. Only the people who create and manage assistants need an admin account, and costs follow actual usage.

Is it available in Malaysia?

Yes. NEOREKA ASIA offers the AI Assistant to desknet's NEO customers in Malaysia, including setup and local support. Contact us to arrange a demo or a proof of concept.

Talk to our team in Petaling Jaya

Tell us how your organisation works today, and we'll show you what the AI Assistant can do for it.

enquiry@neoreka.com · 03-7682 2181